Privacy Policy

Information We Collect

When you contact us, request a travel package, submit an enquiry, or make a booking, we may collect information such as:

• Full name
• Mobile or WhatsApp number
• Email address
• Number of travellers
• Travel dates
• Travel destination and itinerary requirements
• Pickup and drop-off locations
• Hotel or accommodation preferences
• Any other information you voluntarily provide to us

We only collect information that is reasonably required to provide our travel services and respond to your enquiries.

How We Use Your Information

The information you provide may be used to:

• Respond to your travel enquiries
• Prepare customized travel packages and quotations
• Process and manage bookings
• Arrange hotels, transportation, sightseeing and other travel services
• Communicate with you regarding your trip
• Provide customer support
• Send relevant information about our travel services when permitted
• Improve our website, services and customer experience
• Prevent fraudulent or unauthorized activity

Sharing of Information

We do not sell or rent your personal information to third parties.

Where necessary to provide your requested travel services, we may share relevant information with trusted service providers such as:

• Hotels and accommodation providers
• Transportation providers
• Local travel service providers
• Tour and activity providers
• Payment service providers
• Technology or communication service providers

We only share information that is reasonably necessary for providing the requested service.

Payment Information

If you make a payment for our services, payment transactions may be processed through third-party payment providers.

Beyond The Peaks does not intentionally store complete debit or credit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on its website.

Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better user experience.

Third-party services such as analytics, advertising, or social media platforms may also use cookies or similar technologies in accordance with their own privacy policies.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

Marketing and Advertising

If you contact us through advertisements, social media platforms, WhatsApp, forms, or other online channels, we may use the information you provide to respond to your enquiry and provide information about our travel services.

We may use third-party advertising platforms, including Meta, to promote our services.

These platforms may process information according to their own privacy policies, technologies and terms.

Where permitted, information provided through advertising enquiries may also be used to follow up regarding the travel service or package you requested.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive or confidential information through unsecured communication channels.

Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, hotels, or other service providers.

Beyond The Peaks is not responsible for the privacy practices, security, terms, or content of independent third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for business, booking, customer-service, accounting, legal, or regulatory purposes.

When information is no longer required, we may securely delete or anonymize it where reasonably possible.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent for certain uses of your information
• Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details provided below.

Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent.

Where information relating to a child is necessary for a family or group travel booking, it should be provided by a parent, guardian, or other appropriately authorized adult.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage visitors to review this page periodically to remain informed about how personal information is handled.